Privacy Policy for Saferide Car Rental
Who We Are and Our Commitment to Privacy
Our website address is:
We are committed to protecting your personal information and your right to privacy. We process all personal data in strict accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines.
What Personal Data We Collect and Why
1. Website Interactions & Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist in spam detection.
An anonymized string created from your email address (also called a hash) may be provided to an external profile picture service to verify if you are a user. After approval of your comment, your profile picture is visible to the public in the context of your comment.
2. Vehicle Rental & Operational Data
To fulfill your car rental or tour service requests, establish your identity, and ensure the security of our fleet, we collect offline and operational data, including:
Identification: Copies of valid government-issued IDs, such as your Driver’s License and Passport.
Contact & Delivery Details: Your mobile number, residential address, flight details, or specific hotel details for vehicle delivery.
Itinerary Information: Specified pickup and drop-off locations to accurately calculate service scopes and delivery logistics. This ensures proper billing, as out-of-town trips incur no additional charges unless the drop-off location is different from the pickup location.
Payment Verification: Proof of billing or necessary credit card details for security deposits and rental fees.
3. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
4. Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.
If you visit our login page, we will set a temporary coo
kie to de termine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Additional Cookies from Website Features: Our website utilizes additional cookies to manage e-commerce shopping carts, process checkout data, and remember user language preferences for multilingual support. No sensitive personal information is permanently stored within these operational cookies.
For comprehensive details regarding our use of cookies and to manage your tracking preferences, please review our full Cookie Policy.
5. GPS and Vehicle Telematics
To protect our assets and ensure the safety of our clients, our rental vehicles are equipped with GPS tracking devices and telematics systems. We collect real-time location data, mileage, and vehicle diagnostic information. This data is strictly used for fleet management, verifying geographic limits, locating stolen or lost vehicles, and providing emergency roadside assistance.
Data Collection by Third-Party Processors & External Platforms
To provide a secure, fast, and fully managed experience, our website and offline operations utilize trusted third-party service providers. Your data is securely processed through the following categories of systems:
Fleet & Reservation Management Systems: When you book a vehicle or a tour, your contact details, reservation dates, and identification data are processed and stored securely within our designated booking engines and fleet management software to fulfill your requested services.
E-commerce & Payment Gateways: When making a reservation online or settling an invoice, your billing and payment data is securely handled by recognized digital payment processors and our corporate banking partners.
Accounting & Invoicing: Transaction data, billing history, and customer account profiles are processed through enterprise accounting software for lawful business accounting, tax documentation, and invoicing compliance.
Website Analytics, Performance, & Security Tools: We utilize standard analytical tracking, security monitoring, and caching tools to protect our site infrastructure from malicious activity, track site performance metrics, and optimize navigation. These services may conditionally log visitor IP addresses, browser types, and usernames during login attempts.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g., videos, images, maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Who We Share Your Data With
We do not sell your personal data. However, we may share your information with trusted third parties to facilitate
Operational Booking Platforms: Your reservation data is shared securely with our core management and operational platforms purely for the purpose of executing and fulfilling your requested vehicle rental or tour package.
Legal & Traffic Authorities: Information may be shared with law enforcement, the Land Transportation Office (LTO), local government traffic units, or toll enforcement agencies in the event of traffic violations, accidents, municipal citations, or criminal investigations involving our vehicles during your rental period.
Insurance Providers: In the event of an accident, physical damage, or property claim, relevant driver information, identification copies, and telematics data will be shared with our accredited insurance partners to process coverage.
Website Services: If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
Digital Records: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve any follow-up comments automatically. For users that register on our website, we store the personal information they provide in their user profile. Website administrators can see and edit that information. E-commerce customer data is stored for as long as we need the information for accounting and tax purposes, unless legally required to retain it longer.
Physical & Operational Records: Copies of government-issued IDs, proof of billing, and rental agreements are securely retained for up to 12 months after the completion of your rental for insurance, liability, and dispute resolution purposes. After this period, physical copies are securely destroyed and digital operational files are permanently deleted from our primary servers.
What Rights You Have Over Your Data
Under the Philippine Data Privacy Act of 2012, you possess specific statutory rights regarding your personal information:
Right to be Informed: Knowing whether your data is being processed.
Right to Access: Requesting a copy of the data we hold about you.
Right to Rectification: Requesting corrections to inaccurate or outdated data.
Right to Erasure or Blocking: Requesting the removal of your personal data from our systems.
Right to Object: Objecting to the processing of your data for marketing or profiling purposes.
If you have an account on this site, have left comments, or have rented a vehicle from us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are legally or administratively obliged to keep for statutory compliance, accounting, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Security checks involving your IP address may be processed by our automated security providers to cross-reference known malicious actors and prevent unauthorized system breach attempts.
Contact Us Regarding Your Privacy
To exercise any of your rights under the Data Privacy Act, or if you have any questions or concerns regarding our data privacy practices and how we handle your personal information, please reach out to our management team.
You can send us a message directly through our website by visiting our Contact Page: https://www.saferide.ph/contact-us/
Tip: When submitting a request regarding your data, please mention "Privacy Policy" or "Data Request" in your message so we can route it to the correct team member immediately.