Frequently Asked Questions (FAQs)

Welcome to Saferide Car Rental’s FAQ page! Find quick answers to common questions about reservations, vehicles, policies, and more. Can’t find what you need? Contact our friendly support team for assistance. Your smooth rental experience starts here.

General FAQs

What types of vehicles do you have available for rent?

We offer a wide range of vehicles, including electric bikes (e-bike), motorcycles, economy cars, sedans, SUVs, luxury vehicles, and minivans. You can browse our fleet online to find the perfect vehicle for your needs.

What personal information does Saferide Car Rental collect and process?

We collect and process any freely given, specific, informed indication of will, whereby you agree to the collection and processing of your personal, sensitive, or privileged information. This is done in accordance with the law, our Privacy Policy, Terms and Conditions, and other legal instruments you may have entered into with us.

Can I rent a car for a long-term period?

Yes, we offer long-term rentals with flexible terms and competitive rates. Please contact our customer service team for more information on long-term rental options.

How can I contact Saferide Car Rental customer service?

You can reach our customer service team via phone, email, or live chat on our website. Our contact information is available on the “Contact Us” page of our website.

How does Saferide Car Rental protect my privacy?

We are committed to protecting your privacy. All the information you share with us is kept confidential. We only collect personal information to process billing, fulfill service, and provide a personalized experience. We do not share your information with any outside parties.

How can I book a vehicle with Saferide Car Rental?

You can book a vehicle through our website by selecting your desired rental dates, location, and vehicle type. Alternatively, you can contact our customer service team via phone, email, or live chat for assistance with the booking process.

Is there a reservation fee for booking a rental?

Yes, Saferide Car Rental requires a 20 to 100% reservation fee, depending on the service availed.

What are the cancellation fees for a rental?

  • Cancellations made less than 7 days before the rental schedule will incur a 20% cancellation fee.
  • Cancellations made four (4) days prior to the rental schedule will incur a 50% cancellation fee.
  • Cancellations made three (3) days prior to the rental schedule or no-shows will be charged 100% of the total rental fee.

Who is responsible for refund and finance charges?

Refund and finance charges will be shouldered by the renter.

What payment methods are accepted by Saferide Car Rental?

We accept the following payment methods:

  • Cash
  • Credit Card (VISA/Mastercard)
  • PayPal
  • Prepaid Payment

Can I get a refund for unconsumed rental time?

No, all unconsumed rental time will not be refunded.

Self-Drive Rental FAQs

What are your rental requirements?

  • Must be at least 21y/o and 30y/o for Van’s & SUV’s.
  • Valid Physical Driver’s License
  • Full Rental Payment
  • Security Deposit (Credit Card, GCash or Maya)
  • Foreign Drivers License
    – A passport with an arrival stamp of not more than 90 days.
  • Local Drivers License
    – Original Proof of Billing or Company ID
    – 1 Additional Valid ID

NOTE: Requirements will be collected on the rental date. Lack of requirements will forfeit your reservation. Our representative may ask for an additional Identification Card for security purposes.

Do you offer unlimited mileage on your rentals?

Yes, we offer unlimited mileage on most of our rental vehicles. Please check the specific terms and conditions for your rental period.

Can I rent a car with a debit card?

Yes, we accept debit cards for payment. However, a credit card is required for the security deposit at the time of rental. For cash deposit options, please contact us ahead of time.

What is your fuel policy?

Our standard fuel policy is to provide you with a full tank of gas, and we ask that you return the vehicle with a full tank to avoid refueling charges.

Are there any additional fees I should be aware of?

Additional fees may apply, including young driver fees for renters under 30, charges for add-on items, one-way rental fees, delivery and pull-out fees, and out-of-hours fees. Be sure to review your rental agreement for a complete list of potential charges.

Can I add an additional driver to my rental agreement?

Yes, you can add an additional driver to your rental agreement. The additional driver must meet the same rental requirements and be present at the time of rental to show their driver’s license.

What should I do if I have an accident or the car breaks down?

If you experience any mechanical issues with the rental car, please contact our 24/7 roadside assistance at 09175400159 immediately. Our team will provide guidance on the next steps to ensure your safety and resolve the problem promptly.

Do you offer insurance coverage options?

Our rental rates include insurance coverage. Please see the details below.

We offer several insurance options, including Collision Damage Waiver (CDW), Personal Accident Insurance (PAI), and Supplemental Liability Insurance (SLI).

Collision Damage Waiver (CDW): This provides basic damage coverage for the car’s bodywork. However, CDW typically comes with an excess amount, which is the portion you would need to pay towards repairs. The deductible ranges from P10,000.00 to P35,000.00, depending on the car type. Note that CDW only covers the car’s bodywork; you are responsible for the full cost of repairs and any administration charges for damage to windows, wheels, the undercarriage, interior, or personal belongings.

Supplemental Liability Insurance (SLI): SLI covers damages to other people’s property, such as their cars, and medical costs for injuries sustained in an accident. The maximum coverage is P100,000.00 for property damage and P100,000.00 for physical injury.

Personal Accident Insurance (PAI): PAI covers accidental medical costs, emergency care, and accidental death for the driver and passengers during the rental period. The coverage limit is up to P50,000.00 per person. Please note, this insurance does not cover injuries sustained by individuals renting motorcycles from Saferide Car Rental.

Can I return my rental car after hours?

Yes, after-hours returns are available at many of our locations. An out-of-hours fee will apply. Please contact us in advance so our personnel can prepare for your arrival.

What is your cancellation policy?

Here is our cancellation policy:

  • Cancellations made less than 7 days before the rental schedule will incur a 20% cancellation fee.
  • Cancellations made 4 days prior to the rental schedule will incur a 50% cancellation fee.
  • Cancellations made 3 days prior to the rental schedule or no-shows will be charged 100% of the total rental amount.

How do I extend my rental period?

If you need to extend your rental period, please contact our customer service hotline. Extensions are subject to availability and may incur additional charges.

Do you offer one-way rentals?

Yes, we offer one-way rentals between many of our locations. Please specify your drop-off location at the time of booking to see if one-way service is available for your rental.

How much is the refundable security deposit or cash bond?

The refundable security deposit or cash bond ranges from 3,000 to 35,000 depending on the model of the vehicle rented.

Can local residents pay a cash-only deposit? What are the requirements?

Yes, local residents can pay a cash-only deposit. In addition to the refundable security deposit, they must provide:

  • An additional valid government ID.
  • Current proof of billing or a valid company ID.

Can I have the rental car delivered to my location?

Yes, we offer vehicle delivery for an additional fee. The minimum charge is P300.00, but the exact amount may vary based on your location. Please contact us for a quote.

We recommend giving us at least 24 hours’ notice to arrange for vehicle delivery. However, we may be able to accommodate shorter notice periods depending on availability.

Are Foreign Driver’s allowed to drive in the Philippines?

Foreigners who hold a valid driver’s license issued by the road authorities of their home country can drive here in the Philippines for up to 90 days after their arrival, provided that their license is in English. If the foreign driver’s license is not in English, the foreigner should have an official English translation from the local embassy of the issuing country.

If you plan to drive and stay longer than 90 days, you must get a local driver’s license from the Land Transportation Office (LTO).

Source: LTO Philippines

How much is the Deductible/Participation Fee?

If the car’s bodywork gets damaged, the most you’ll pay towards repairs covered by the Collision Damage Waiver is the Paticipation Fee. This cover is only valid if you stick to the terms of the rental agreement. It doesn’t cover other parts of the car (e.g. windows, wheels, interior or undercarriage), or charges (e.g. for towing or down time), or anything in the car (e.g. child seats, GPS devices or personal belongings).

Motorcycle – P5,000.00
Economy Car/Sedan – P10,000.00
Mid-Size Sedan/MPV/Minivan/Pick-up Trucks – P20,000.00
Vans/SUV – P35,000.00

*Subject to change without prior notice.

With Driver FAQs

When does the rental period begin and end?

The rental period begins upon boarding or 30 minutes after the scheduled rental time, whichever comes first. It ends at the time specified in the rental agreement.

What services are included and excluded in my rental?

All service inclusions and exclusions are detailed on our services page. Please review this information carefully to understand what is covered in your rental.

How can I use the rental vehicle?

The vehicle must be used only for the purposes specified in the rental agreement. Any additional usage requires written approval from our company.

What should I do if I need to use the vehicle for purposes not specified in the agreement?

Please contact our customer support team to obtain written approval for any additional usage.

What are the passenger and baggage limits for the rental vehicle?

The limits are based on the manufacturer’s specified capacity. The vehicle must not exceed its maximum passenger and baggage limits during the rental period.

Who is responsible for ensuring that luggage fits within the vehicle?

It is the client’s responsibility to ensure that all luggage and personal belongings fit comfortably and safely within the designated storage areas of the vehicle.

Is my personal luggage covered by insurance?

No, personal belongings and luggage are not covered by our insurance policy.

What does the vehicle insurance cover?

Our vehicles are insured for passenger liability up to 50,000.00 per passenger and third-party property damage. However, personal belongings and luggage are not covered.

Can the rental agreement be terminated by the company?

Yes, our company reserves the right to terminate the rental agreement at any time if the client breaches any of the terms and conditions outlined in the agreement.

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